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Author Topic: High ping / routing issues to a particular server hosting  (Read 3080 times)

N0STIE

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High ping / routing issues to a particular server hosting
« on: September 11, 2016, 04:38:32 AM »

Hi,

I am having an issue with high ping while gaming (about 170ms) to just 1 game hosting that only occurs at late afternoon and early evening (5pm-10pm). Outside these hours everything seems to be normal (About 20-25ms)

All I know is that this particular website (challengeme.gg) uses game servers located in Frankfurt, Germany. It only happens on this servers, it is all good everywhere else.

Example of IP server: 52.59.226.33:27040
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Weaver

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Re: High ping / routing issues to a particular server hosting
« Reply #1 on: September 11, 2016, 04:55:51 AM »

This is what I get, starting from my own router.

traceroute to 52.59.226.33 (52.59.226.33), 30 hops max, 56 byte packets
 1  sent:15 loss:0% last:26.449 ms avg:21.45 ms
    firebrick (81.187.147.xxx)
 2  sent:15 loss:0% last:40.345 ms avg:66.94 ms
    f.gormless.thn.aa.net.uk (90.155.53.56)
 3  sent:15 loss:0% last:69.206 ms avg:62.482 ms
    g.aimless.thn.aa.net.uk (90.155.53.47)
 4  sent:14 loss:0% last:73.005 ms avg:74.967 ms
    ge-4-3-6.edge5.London1.Level3.net (195.50.116.49)
 5  sent:14 loss:78.6% last:78.687 ms avg:78.289 ms
    ae-1-3101.ear1.Frankfurt1.Level3.net (4.69.163.70)
 6  sent:14 loss:0% last:54.749 ms avg:77.463 ms
    212.162.42.226
 7  sent:14 loss:0% last:101.042 ms avg:92.917 ms
    54.239.106.102
 8  sent:14 loss:0% last:58.397 ms avg:76.324 ms
    54.239.106.117
 9  sent:14 loss:0% last:79.13 ms avg:77.279 ms
    54.239.5.172
10  sent:14 loss:0% last:79.264 ms avg:73.09 ms

    ec2-52-59-226-33.eu-central-1.compute.amazonaws.com (52.59.226.33)

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N0STIE

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Re: High ping / routing issues to a particular server hosting
« Reply #2 on: September 11, 2016, 05:30:16 AM »

This is mine when it is fine. I am getting loads of time outs before it gets to the final destination, why is that?

I'll post a tracert later in the evening. Strange, because I wasn't able to ping this IP before.

Tracing route to ec2-52-59-226-33.eu-central-1.compute.amazonaws.com [52.59.226.33]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    6 ms    6 ms    6 ms  31.55.185.216
  5    6 ms    6 ms    6 ms  core1-hu0-10-0-0.colindale.ukcore.bt.net [195.99.127.130]
  6    6 ms    6 ms    6 ms  peer6-hu0-7-0-0.telehouse.ukcore.bt.net [62.172.103.15]
  7    6 ms    6 ms    6 ms  109.159.253.83
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    22 ms    22 ms    21 ms  176.32.106.249
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    22 ms    22 ms    21 ms  54.239.5.174
 17    22 ms    22 ms    22 ms  ec2-52-59-226-33.eu-central-1.compute.amazonaws.com [52.59.226.33]

Trace complete.
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Weaver

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Re: High ping / routing issues to a particular server hosting
« Reply #3 on: September 11, 2016, 07:30:47 PM »

Why do you see timeouts? Perhaps some routers just don't respond to pings, by policy. Or it's packet loss, which seems very unlikely seeing as we can get further out with the traceroute.
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N0STIE

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Re: High ping / routing issues to a particular server hosting
« Reply #4 on: September 11, 2016, 07:38:30 PM »

Tracing route to ec2-52-59-226-33.eu-central-1.compute.amazonaws.com [52.59.226.33]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     *        *       6 ms  31.55.185.197
  4    6 ms    7 ms    6 ms  31.55.185.216
  5    6 ms    7 ms    7 ms  core1-hu0-10-0-0.colindale.ukcore.bt.net [195.99.127.130]
  6    6 ms    6 ms    7 ms  peer6-hu0-7-0-0.telehouse.ukcore.bt.net [62.172.103.15]
  7    6 ms    6 ms    6 ms  109.159.253.83
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11    22 ms    23 ms    22 ms  176.32.106.247
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16    97 ms   101 ms    96 ms  54.239.5.134
 17   126 ms   124 ms   122 ms  ec2-52-59-226-33.eu-central-1.compute.amazonaws.com [52.59.226.33]

Trace complete.

I don't get it, if the problem is inside their network, why is it only me having this issue?
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Weaver

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Re: High ping / routing issues to a particular server hosting
« Reply #5 on: September 11, 2016, 07:44:44 PM »

Yes, please do post an early evening traceroute or two.

Could anyone else volunteer to traceroute to that address?
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Chrysalis

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Re: High ping / routing issues to a particular server hosting
« Reply #6 on: September 11, 2016, 09:33:59 PM »

mtr is best tool for this but anyway, some tests done below, the french location has small packet loss, rest look fine.

from sky home line

Code: [Select]
Host                                                                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router.asus.com                                                                         0.0%   486    0.2   0.1   0.1   0.7   0.0
 2. 97e7fe4a.skybroadband.com                                                              98.3%   486  26348 25839 25103 26903 580.3
 3. be377.pr3.hobir.isp.sky.com                                                             0.0%   486   10.0  10.9   9.6  16.5   0.5
 4. ae51.edge6.London1.Level3.net                                                           0.0%   486   10.5  10.7   9.8  49.1   2.8
 5. ae-1-3101.ear1.Frankfurt1.Level3.net                                                   82.5%   486   20.1  20.6  19.6  60.8   4.4
 6. 212.162.42.226                                                                          0.0%   486   19.8  20.3  19.4  64.7   3.1
 7. 54.239.106.102                                                                          0.0%   486   43.0  36.6  23.3  96.1   8.3
    54.239.106.146                                                                                                                   
 8. 54.239.106.117                                                                          0.0%   486   23.3  23.3  22.7  28.9   0.4
    54.239.106.161                                                                                                                   
 9. 54.239.5.172                                                                            0.0%   486   22.7  23.2  22.7  40.3   1.1
    54.239.4.216                                                                                                                     
10. ec2-52-59-226-33.eu-central-1.compute.amazonaws.com                                     0.0%   486   22.9  23.0  22.6  24.4   0.1

from uk london linode, sorry about the bash overwrite at end the route stretched to last line of terminal.

Code: [Select]
Host                                                                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. router1-lon.linode.com                                                                  0.0%   512    0.8   0.7   0.5  12.1   0.8
 2. switch-lonr1.linode.com                                                                 0.0%   512    1.7   1.0   0.7   5.7   0.5
 3. 194.8.93.2                                                                              0.0%   512    1.7   1.5   1.0   7.7   0.5
 4. 194.8.92.6                                                                              0.0%   512    1.4   1.4   1.2  17.9   1.1
 5. 194.8.92.5                                                                             34.4%   512    1.0   1.8   0.9  91.4   6.2
 6. 195.66.237.175                                                                          0.0%   512    2.1   2.1   1.7  25.3   1.9
 7. 52.95.61.32                                                                            92.6%   512   18.3  20.6  15.1  42.5   4.6
 8. 52.95.61.41                                                                            80.5%   512   15.0  15.5  14.8  23.0   0.8
    52.95.61.53
    52.95.61.29
 9. 176.32.106.247                                                                          0.0%   512   15.1  16.5  14.7  31.0   2.1
    176.32.106.249
10. 54.239.107.86                                                                          58.6%   512   27.4  29.1  15.1 126.2  10.9
11. 54.239.107.81                                                                          58.6%   512   16.2  16.3  15.9  26.3   1.0
12. 54.239.107.168                                                                          0.0%   511   26.3  30.8  17.2 346.3  19.2
    54.239.107.34
    54.239.107.120
    54.239.107.8
root@vps1 ~ # .183                                                                          0.0%   511   17.1  16.9  16.7  24.0   0.4

from france

Code: [Select]
Host                                                                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 163-172-37-1.rev.poneytelecom.eu                                                       51.4%   516  488.2 436.0 318.3 568.2  64.5
 2. 195.154.1.240                                                                           0.4%   516    2.7   1.9   0.6   5.5   0.5
 3. amazon.par.franceix.net                                                                 0.0%   516    1.9   2.4   0.9  34.7   2.7
 4. 178.236.3.79                                                                            0.4%   516   18.8  19.7  17.7  27.4   1.1
 5. 178.236.3.74                                                                            0.4%   516   18.9  19.9  18.4  24.3   0.7
 6. 176.32.106.169                                                                          0.6%   516   20.7  19.3  17.7  34.5   1.1
    176.32.106.167
 7. ???
 8. 176.32.106.247                                                                          0.4%   516   20.8  19.4  17.8  29.9   1.1
 9. ???
10. ???
11. 54.239.107.8                                                                            0.4%   515   47.7  46.1  26.2 420.4  39.4
12. 54.239.107.29                                                                           1.0%   515   30.0  27.3  25.8  33.4   0.9
13. 54.239.5.134                                                                            1.9%   515   25.9  26.9  25.7  35.6   0.8
14. ec2-52-59-226-33.eu-central-1.compute.amazonaws.com                                     0.6%   515   26.2  26.8  25.6  29.1   0.4

from holland

Code: [Select]
Host                                                                                      Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 163-172-212-1.rev.poneytelecom.eu                                                       0.0%   524    0.3   0.3   0.2   2.1   0.1
 2. 195.154.2.16                                                                            0.0%   524    1.1   1.0   0.6   8.7   0.6
 3. bb1-ams1-bb1.dc3.poneytelecom.eu                                                        0.0%   523   14.3  12.9  12.6  17.7   0.4
 4. amazon.par.franceix.net                                                                 0.0%   523   14.0  14.1  14.0  34.6   1.6
 5. 178.236.3.81                                                                            0.0%   523   24.5  23.8  22.9  78.0   2.6
 6. 178.236.3.76                                                                            0.0%   523   24.5  23.1  22.9  28.2   0.5
 7. 176.32.106.177                                                                          0.0%   523   23.2  23.2  22.9  34.6   1.2
 8. ???
 9. 176.32.106.247                                                                          0.0%   523   24.3  23.3  22.8  34.4   1.2
10. ???
11. ???
12. ???
13. ???
14. 54.239.5.174                                                                            1.7%   523   24.1  23.8  23.4  36.1   1.5
15. ec2-52-59-226-33.eu-central-1.compute.amazonaws.com                                     0.0%   523   23.5  23.4  23.4  24.2   0.0
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NewtronStar

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Re: High ping / routing issues to a particular server hosting
« Reply #7 on: September 11, 2016, 09:57:12 PM »

Why do you see timeouts?

This can happen if the modem is set to block ICMP Echo request or the target server also blocks ICMP requests
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NEXUS2345

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Re: High ping / routing issues to a particular server hosting
« Reply #8 on: September 11, 2016, 10:06:07 PM »

Can I just ask briefly what ISP you are on? Not been mentioned as of yet, so I am just wondering. Looking at your tracerts I would say BT but that could be BTW, not BTr.

My traceroute:
Code: [Select]
Traceroute to 52.59.226.33, 20 hops max, 38 byte packets
 1  losubs.subs.bng1.th-lon.zen.net.uk (62.3.80.17)  16.025 ms  16.181 ms  16.493 ms
 2  ae1-177.cr2.th-lon.zen.net.uk (62.3.80.38)  16.430 ms  16.181 ms  16.493 ms
 3  amazon-gw-a.lonap.net (5.57.80.8)  16.431 ms  17.336 ms  18.867 ms
 4  *  54.239.101.150 (54.239.101.150)  40.858 ms  37.609 ms
 5  *  *  *
 6  54.239.42.160 (54.239.42.160)  31.643 ms  30.674 ms  29.644 ms
 7  176.32.106.247 (176.32.106.247)  30.894 ms  30.643 ms  29.706 ms
 8  54.239.107.20 (54.239.107.20)  46.418 ms  42.201 ms  42.795 ms
 9  54.239.107.13 (54.239.107.13)  29.707 ms  30.643 ms  30.862 ms
10  54.239.107.122 (54.239.107.122)  43.982 ms  52.072 ms  47.574 ms
11  54.239.107.139 (54.239.107.139)  30.924 ms  30.675 ms  30.831 ms
12  54.239.5.134 (54.239.5.134)  30.924 ms  30.675 ms  34.454 ms
13  ec2-52-59-226-33.eu-central-1.compute.amazonaws.com (52.59.226.33)  29.738 ms  30.706 ms  29.644 ms
Trace complete.

Traceroute from OVH Rouxbais datacentre (France):
Code: [Select]
traceroute to 52.59.226.33 (52.59.226.33), 30 hops max, 60 byte packets
 1  rbx1-3a-a9.fr.eu (91.121.86.252)  1.082 ms  1.051 ms  1.041 ms
 2  be11-149.rbx-g1-a9.fr.eu (37.187.231.65)  0.995 ms be11-149.rbx-g2-a9.fr.eu (37.187.231.67)  1.326 ms  1.324 ms
 3  be100-1187.ldn-1-a9.uk.eu (91.121.128.87)  4.280 ms be100-1188.ldn-5-a9.uk.eu (91.121.128.89)  4.627 ms  4.624 ms
 4  195.66.225.175 (195.66.225.175)  4.230 ms  4.229 ms 195.66.237.175 (195.66.237.175)  4.849 ms
 5  * * *
 6  * * *
 7  176.32.106.247 (176.32.106.247)  16.845 ms  16.858 ms *
 8  * * *
 9  * * *
10  * * *
11  * * *
12  54.239.5.172 (54.239.5.172)  15.608 ms  15.582 ms 54.239.4.216 (54.239.4.216)  14.458 ms
« Last Edit: September 11, 2016, 10:21:48 PM by NEXUS2345 »
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N0STIE

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  • Posts: 368
Re: High ping / routing issues to a particular server hosting
« Reply #9 on: September 11, 2016, 10:26:28 PM »

Can I just ask briefly what ISP you are on? Not been mentioned as of yet, so I am just wondering. Looking at your tracerts I would say BT but that could be BTW, not BTr.

BT
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anything