Hi. That is great news thanks for getting back to us.
The concensus by both myself and wombat was that there wasnt really anything more that could be eked out from the downstream, but the upstream was definitely underperforming.
At first Jed said he has already found a couple of "dry joints" along the entire length of the line. I'm not quite sure what that means.
Im not a Telco engineer and Blacksheep is the man to answer that. I think he means a particular type of HR fault where the cable joins dont make proper contact.
Sometimes using the phone improves the dsl signal due to the small electrical current bridging the gap and 'wetting the line'. See
ADSL only works when the phone is being used. HR faults normally always affect the upstream first and the most.
He also said he was surprised the upstream is so low, because of "lower frequencies" IIUC?
That is indeed the case with with ADSL, but VDSL has split bands so certain downstream bands are lower frequency than some upstream. Wombat noticed that your upstream blocks were low. The reason why I wanted to see a bit loading graph is to see if I could see why bitloading was so low in the upstream.
From the bit graph kindly provided by b*cat
here, you can see your upstream U1 band (in green) is at higher frequencies (circa tone 1000) than your D1 (in red).
Surprisingly your hlog for U1 on that day looked ok. But then again hlog is a snapshot in time - taken when the modem syncs.
HR faults are known to be intermittant, it may be that you were 'lucky' in that the day the engineer arrived he was able to spot something using his equipment which does an equivalent of hlog and QLN.
He said that "Fibre on Demand" should be available via Superfast,
From memory I dont think it was an option available to you. It will usually say on the BT checker if it is. Not many ISPs were selling
FTTPoD to consumers... and although 'technically' Openreach is offering it, BTw has suspended it to their retailers. :/