BT OpenReach Feedback Not Getting Through !.
I have updated my REIN post
http://forum.kitz.co.uk/index.php/topic,17036.msg313492.html#msg313492One thing you may notice in my case is the feedback from the BT OR REIN technician did not get back to my ISP.
My ISP KCOM Eclipse gets it's feedback about a fault from a 'Chat' session with BT India updated once a week.
REIN Technician reports>?>ISP checks with>BT Wholesale who supply my product>BT India sends feedback via 'Chat' session
Mainly on my up dates my ISP told me that 'letters' had been sent out but they
Never got any reply from the third party, after weeks of nothing to report coming back my ISP told me the case had been
Closed by BT OR.
Who should turn up at my door the next day was the REIN technician, he told me he
Had replies to the letters also he said the case had
Not been closed and he had been sending in
detailed reports each week that he had been doing checks.
Telling my ISP contact who is dealing with my REIN problem just did not know what to say about it as this has proved to him that the feedback to him is not reliable and wonders about all the other faults he deals with .
There must be a better reliable way of doing this.