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Author Topic: Plusnet changing packages and increasing prices  (Read 7842 times)

Ronski

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Plusnet changing packages and increasing prices
« on: June 28, 2016, 07:34:44 PM »

It looks like Plus Net are moving anyone on the 40/20 product to the new 55/10 product, which is bound to please some and annoy others.

Prices are changing as well, but bizarrely from my quick read of the changes it does not look like PN are making the 55/10 package available to anyone except those on the old 40/20 package.

Full details here

 
« Last Edit: June 29, 2016, 06:11:16 AM by Ronski »
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kitz

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Re: Plusnet changing packages and increasing prices
« Reply #1 on: June 29, 2016, 12:14:56 AM »

This is the info I have on the pricing.

Quote
We know lots of our customers make calls to mobiles, so we're launching two new call plans which include UK mobile calls to any network.

1.       Anytime UK Landline & Mobile Calls £8.00 per month. Includes calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 and calls to UK Mobile numbers at any time. Fair usage limit of 2,000 minutes applies.  Hang up and re-dial before 60 minutes and you won’t be charged.

2.       Evening and Weekend UK Landline & Mobile Calls £4.00 per month. Includes calls of up to an hour to UK landlines beginning with 01, 02, 03, 0845 and 0870 and calls to UK Mobile numbers made Monday-Friday 19:00-07:00 and any time Saturday or Sunday. Fair usage limit of 1,000 minutes applies.
Hang up and re-dial before 60 minutes and you won’t be charged.

Investing in our products and services means that from time to time we have to make changes to our services and increase our prices, so we’re making some changes to our packages and prices from 1st September.

We will be increasing our line rental monthly cost from £16.99 to £17.99 per month but we’ve frozen the price of our Line Rental Saver, so this will now be even better value for money. The LRS stays at equivalent of (£15.49/pm), £185.88 for the year saving £30.

The price of solus unlimited broadband is increasing from £12.49 per month to £13.49 per month. However if customers add phone to their order, this will make the service cheaper overall as dual play broadband costs from £2.50 per month.

We will be increasing the call set-up fees for all call plans. This will increase from 16p to 19p and is now in-line with BT. We will also be harmonising geographical rates and mobile rates. This will now be 12.54p for both rates as it was 10p for geographical and 13p for mobiles. There will be no changes to international or non-geographical rates.

Nothing about using 55/10. 
I can perhaps see why they are moving (all?) the existing 40/20 to 55/10 as it will be a saving for PN for those they havent managed to convert to 40/2 upon renewal.
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Geekofbroadband

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Re: Plusnet changing packages and increasing prices
« Reply #2 on: June 29, 2016, 12:29:47 AM »

http://i.imgur.com/KgyzAAH.png hmm and they will have Unlimited UK mobile calls which is really good for us  :D Unless anyone has anything bad to say about Plusnet?  :P
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Ronski

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Re: Plusnet changing packages and increasing prices
« Reply #3 on: June 29, 2016, 05:19:35 AM »

Its  the first main paragraph in the changes section.

Quote
We will be changing the speed of our fibre broadband service for existing customers who are on our Unlimited Fibre broadband service with download speeds of up to 38Mb† and upload speeds of up to 19Mb to an Unlimited Fibre broadband service with download speeds of up to 52Mb and upload speeds of up to 9.4Mb. Any affected existing Unlimited Fibre customers will receive an email to confirm this. Customers may see an improvement in download speeds and connection times.
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aesmith

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Re: Plusnet changing packages and increasing prices
« Reply #4 on: June 29, 2016, 12:09:38 PM »

Notice they don't add "Customers will see a halving of their upload speed"
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William Grimsley

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Re: Plusnet changing packages and increasing prices
« Reply #5 on: July 01, 2016, 11:32:36 PM »

We're thinking of switching to Plusnet soon seen as they're prices seem to be much lower than BT's, any advice?
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ejs

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Re: Plusnet changing packages and increasing prices
« Reply #6 on: July 02, 2016, 07:46:18 AM »

Notice they don't add "Customers will see a halving of their upload speed"

Not all of them will. Sure, some of the customers who opted for 40/20 may have been able to receive the full 20 Mb upstream, but those people would probably be able to get over 40 Mb downstream. Other customers will have not really had any choice but to opt for the 40/20 package, because they are a long distance from the cabinet, can't even get the full 40 Mb downstream, and probably won't even be able to get 10 Mb upstream anyway.

Packages for new customers are either 40/2 or 80/20.
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aesmith

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Re: Plusnet changing packages and increasing prices
« Reply #7 on: July 03, 2016, 05:29:54 PM »

We're thinking of switching to Plusnet soon seen as they're prices seem to be much lower than BT's, any advice?

I left them nine months into an 18 month contract, I've never been happier to get shot of any supplier.
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William Grimsley

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Re: Plusnet changing packages and increasing prices
« Reply #8 on: July 03, 2016, 06:50:03 PM »

Did you leave BT or Plusnet?
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aesmith

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Re: Plusnet changing packages and increasing prices
« Reply #9 on: July 04, 2016, 09:26:57 AM »

I left Plusnet.
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mlmclaren

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Re: Plusnet changing packages and increasing prices
« Reply #10 on: July 04, 2016, 07:07:28 PM »

We're thinking of switching to Plusnet soon seen as they're prices seem to be much lower than BT's, any advice?

Don't... Specially you Will, you will see the difference... Besides aren't you in a deal with BT?
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mlmclaren

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Re: Plusnet changing packages and increasing prices
« Reply #11 on: July 04, 2016, 07:08:34 PM »

I left them nine months into an 18 month contract, I've never been happier to get shot of any supplier.

Me too, what annoying times vein with Plusnet where!
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Geekofbroadband

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Re: Plusnet changing packages and increasing prices
« Reply #12 on: July 11, 2016, 06:33:58 PM »

Why are they bad? See what difference?
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Ronski

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Re: Plusnet changing packages and increasing prices
« Reply #13 on: July 11, 2016, 06:54:38 PM »

I've been with Plusnet since 2003, only problems I've really had we're on my brothers line and a result of Openreach. Only downside of PN I can really think of is with support, in that you don't get one single person take charge of a problem, but I would think this is the same for any large ISP.
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highpriest

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Re: Plusnet changing packages and increasing prices
« Reply #14 on: July 12, 2016, 01:48:49 AM »

FWIW, I switched to Plusnet 4 days back and so far, the service has been rock solid.

I was with BT for over 4 years on Infinity 2 and the main reason I switched was to save a bit of money. It was going to cost me over £50 a month with their next (imminent) price hike. Was getting tired of being ripped off. Didn't use their WiFi, Cloud Storage, email or any of that nonsense.

Their support forum appears to be quite good; quite a lot of their senior support staff hang about and are quick to jump on issues. This was one of the biggest issues with BT - support was pretty much non-existent. Everything required escalating and a lot of moaning; I was getting quite fed up.

Plus with Plusnet, I get a static IP for free (well, for a £5 setup fee).

Latency- same as BT, no changes there. Around 8-9 ms to Google and other UK based websites on a wired connection (additional 2 ms on wireless).

Speed- ran a single stream iPerf yesterday (over wireless because I was feeling lazy) and hit pretty much the maximum possible on my connection. Should be able to squeeze a tiny bit more on a wired connection.

Up

Code: [Select]
Connecting to host abc.def.net, port 5201
[  4] local 192.168.1.94 port 31467 connected to 178.xx.xx.xx port 5201
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec  2.38 MBytes  19.9 Mbits/sec
[  4]   1.00-2.01   sec  2.12 MBytes  17.7 Mbits/sec
[  4]   2.01-3.01   sec  2.25 MBytes  18.8 Mbits/sec
[  4]   3.01-4.01   sec  2.25 MBytes  18.9 Mbits/sec
[  4]   4.01-5.01   sec  2.25 MBytes  18.9 Mbits/sec
[  4]   5.01-6.01   sec  2.25 MBytes  18.8 Mbits/sec
[  4]   6.01-7.01   sec  2.25 MBytes  18.9 Mbits/sec
[  4]   7.01-8.00   sec  2.25 MBytes  19.1 Mbits/sec
[  4]   8.00-9.00   sec  2.12 MBytes  17.9 Mbits/sec
[  4]   9.00-10.00  sec  2.25 MBytes  18.9 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-10.00  sec  22.4 MBytes  18.8 Mbits/sec                  sender
[  4]   0.00-10.00  sec  22.4 MBytes  18.8 Mbits/sec                  receiver

Down

Code: [Select]
Connecting to host abc.def.net, port 5201
Reverse mode, remote host abc.def.net is sending
[  4] local 192.168.1.94 port 31474 connected to 178.xx.xx.xx port 5201
[ ID] Interval           Transfer     Bandwidth
[  4]   0.00-1.00   sec  9.00 MBytes  75.5 Mbits/sec
[  4]   1.00-2.00   sec  8.92 MBytes  74.9 Mbits/sec
[  4]   2.00-3.00   sec  8.92 MBytes  74.9 Mbits/sec
[  4]   3.00-4.00   sec  8.93 MBytes  74.9 Mbits/sec
[  4]   4.00-5.00   sec  8.93 MBytes  74.9 Mbits/sec
[  4]   5.00-6.00   sec  8.75 MBytes  73.4 Mbits/sec
[  4]   6.00-7.00   sec  8.93 MBytes  74.9 Mbits/sec
[  4]   7.00-8.00   sec  8.74 MBytes  73.3 Mbits/sec
[  4]   8.00-9.00   sec  8.79 MBytes  73.7 Mbits/sec
[  4]   9.00-10.00  sec  8.79 MBytes  73.7 Mbits/sec
- - - - - - - - - - - - - - - - - - - - - - - - -
[ ID] Interval           Transfer     Bandwidth       Retr
[  4]   0.00-10.00  sec  90.0 MBytes  75.5 Mbits/sec    0             sender
[  4]   0.00-10.00  sec  89.1 MBytes  74.7 Mbits/sec                  receiver

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