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found some public Openreach / BTWholesale documents

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G.DMT:
Backstory:
So I been dealing with a developing fault on an ADSL1 Plusnet ( 20CN / Market1 exchange hence OpenReach ) for the last few weeks and finally got PN to the point of recognising the increasing local loop errors that I been monitoring from Broadcom chipset CPE for weeks.

Since I already spent the effort to understand this stuff, I thought I would contribute a 'breadcrumb trail' that may be of some aid to other forum searchers in future.
 
From Plusnet website [logged in customer] 'Help Assistant'

--- Quote ---Summary
Customer advsing seeing more drops
Brat showing fec errors and Severe REIN
SFI required

--- End quote ---

Searching the forums for 'BRAT' only found 4 references, each of which is more of a 'mentioning in passing' than an explanation.

http://www.kitz.co.uk/adsl/DLM_system.htm#KBD
http://forum.kitz.co.uk/index.php/topic,16139.msg299793.html#msg299793
http://forum.kitz.co.uk/index.php/topic,16599.msg308088.html#msg308088
http://forum.kitz.co.uk/index.php/topic,15087.msg281443.html#msg281443

So naturally I searched a bit further to see what I could find.


--- Quote ---BRAT Brandenburg Rapid Analysis Tool
Customer Introduction
Version 2.0
5th April 2013
--- End quote ---
https://www.btwholesale.com/assets/documents/knowledge_based_diagnostics/BRAT_Introduction_for_CP's_v2.0.pdf

Searching 'SFI required' found these two snippets which will be old news to those of you for whom $DAYJOB is CP / xDSL related, but news to me, since I only am compelled to deal with BT/OR whenever I have issues to resolve.  ;)


--- Quote ---Service Harmonisation
'We’ve simplified our service maintenance structure – from nine options down
to just four options – and renamed them Maintenance Options  1 to 4. We’ve
also introduced the four new enhanced service offerings you asked for – Missed
appointments, flexible appointments, Expedite Repair and Special Fault
Investigation 2 (SFI2).
--- End quote ---
https://www.openreach.co.uk/orpg/home/products/serviceproducts/serviceharmonisation/serviceharmonisation/downloads/ServiceHarmonisation_2.pdf


--- Quote ---Service Maintenance Levels
There are four Service Maintenance Levels – Missed Appointments, Flexible
Appointments, Expedite Repair and Special Fault Investigation 2 (SFI2).
--- End quote ---
https://www.openreach.com/orpg/home/products/serviceproducts/serviceharmonisation/serviceharmonisation/downloads/SML_fact_sheet_web_vers_phme_61163_2011_09.pdf

I also found two other BTWholesale public documents that others may find interesting.

--- Quote ---Introduction to the RRT (Reactive Repair Tool) Data
Version 2.1
May 2015
--- End quote ---
https://www.btwholesale.com/assets/documents/Orders_and_Faults/RRT_Best_Practice_User_Guide_v2.1.pdf


--- Quote ---Introduction to the  Self Service Repair Tool
Version 6.0
July 2015
--- End quote ---
https://www.btwholesale.com/assets/documents/Orders_and_Faults/Self_Service_Repair_Tool_User_Guide_v6.0.pdf

p.s Helpful thread about REIN.   (Repetitive Electrical Impulse Noise)
http://forum.kitz.co.uk/index.php/topic,17036.msg313530.html#msg313530

p.p.s. Hat tip to Black Sheep and ejs for their useful contribution on REIN in the recent thread
    Kitz Forum >    Internet >    Interesting Websites >    REIN Topic: REIN
http://forum.kitz.co.uk/index.php/topic,16116.msg299260.html#msg299260

That's a URL to a .pdf I don't have to post, 'cause they already did.  :)

kitz:
Thank you for sharing.   I'm not even going to attempt to read those tonight, but shall bookmark for later :)

burakkucat:
Thank you.  :)

I, too, have added certain documents to my electronic library. I eventually created separate sections under a "BT Group" heading --

* BT_Cables
* CPEs
* ISDN2e
* Kilostream
* Openreach
* SINs
* WholesaleI just need to remember to read those new additions.  ::)

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