Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
   Compare ISP   Rate your ISP
Please login or register.

Login with username, password and session length
Advanced search  


Author Topic: found some public Openreach / BTWholesale documents  (Read 2138 times)


  • Member
  • **
  • Posts: 72
found some public Openreach / BTWholesale documents
« on: May 31, 2016, 03:38:43 PM »

So I been dealing with a developing fault on an ADSL1 Plusnet ( 20CN / Market1 exchange hence OpenReach ) for the last few weeks and finally got PN to the point of recognising the increasing local loop errors that I been monitoring from Broadcom chipset CPE for weeks.

Since I already spent the effort to understand this stuff, I thought I would contribute a 'breadcrumb trail' that may be of some aid to other forum searchers in future.
From Plusnet website [logged in customer] 'Help Assistant'
Customer advsing seeing more drops
Brat showing fec errors and Severe REIN
SFI required

Searching the forums for 'BRAT' only found 4 references, each of which is more of a 'mentioning in passing' than an explanation.,16139.msg299793.html#msg299793,16599.msg308088.html#msg308088,15087.msg281443.html#msg281443

So naturally I searched a bit further to see what I could find.

BRAT Brandenburg Rapid Analysis Tool
Customer Introduction
Version 2.0
5th April 2013's_v2.0.pdf

Searching 'SFI required' found these two snippets which will be old news to those of you for whom $DAYJOB is CP / xDSL related, but news to me, since I only am compelled to deal with BT/OR whenever I have issues to resolve.  ;)

Service Harmonisation
'We’ve simplified our service maintenance structure – from nine options down
to just four options – and renamed them Maintenance Options  1 to 4. We’ve
also introduced the four new enhanced service offerings you asked for – Missed
appointments, flexible appointments, Expedite Repair and Special Fault
Investigation 2 (SFI2).

Service Maintenance Levels
There are four Service Maintenance Levels – Missed Appointments, Flexible
Appointments, Expedite Repair and Special Fault Investigation 2 (SFI2).

I also found two other BTWholesale public documents that others may find interesting.
Introduction to the RRT (Reactive Repair Tool) Data
Version 2.1
May 2015

Introduction to the  Self Service Repair Tool
Version 6.0
July 2015

p.s Helpful thread about REIN.   (Repetitive Electrical Impulse Noise),17036.msg313530.html#msg313530

p.p.s. Hat tip to Black Sheep and ejs for their useful contribution on REIN in the recent thread
    Kitz Forum >    Internet >    Interesting Websites >    REIN Topic: REIN,16116.msg299260.html#msg299260

That's a URL to a .pdf I don't have to post, 'cause they already did.  :)

« Last Edit: May 31, 2016, 07:12:40 PM by G.DMT »


  • Administrator
  • Senior Kitizen
  • *
  • Posts: 30845
  • Trinity: Most guys do.
Re: found some public Openreach / BTWholesale documents
« Reply #1 on: May 31, 2016, 11:34:36 PM »

Thank you for sharing.   I'm not even going to attempt to read those tonight, but shall bookmark for later :)
Please do not PM me with queries for broadband help as I may not be able to respond.
How to get your router line stats :: ADSL Exchange Checker


  • Global Moderator
  • Senior Kitizen
  • *
  • Posts: 21336
  • Over the Rainbow
    • The ELRepo Project
Re: found some public Openreach / BTWholesale documents
« Reply #2 on: June 01, 2016, 12:39:20 AM »

Thank you.  :)

I, too, have added certain documents to my electronic library. I eventually created separate sections under a "BT Group" heading --
  • BT_Cables
  • CPEs
  • ISDN2e
  • Kilostream
  • Openreach
  • SINs
  • Wholesale
I just need to remember to read those new additions.  ::)
:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

Please consider making a donation to support the running of this site.