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Author Topic: New "BT Smart Hub"  (Read 70118 times)

burakkucat

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Re: New "BT Smart Hub"
« Reply #90 on: June 27, 2016, 05:00:15 PM »
Quote from: licquorice on June 27, 2016, 04:41:26 PM
The latest revelation is that there are 2 versions of the hub, . . .

Yes, I also noticed that fact when reading through the minimalistic documentation that is available for the device.
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licquorice

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Re: New "BT Smart Hub"
« Reply #91 on: June 27, 2016, 05:05:38 PM »
Seems a bizarre decision having 2 versions, why not make LAN port4 universally configurable as a WAN?
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burakkucat

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Re: New "BT Smart Hub"
« Reply #92 on: June 27, 2016, 05:10:15 PM »
I really don't know. Perhaps it is the influence of a marketing department consultant -- have two variants and charge a premium price for the thee LAN + WAN device?  :-\
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gt94sss2

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Re: New "BT Smart Hub"
« Reply #93 on: June 27, 2016, 11:36:15 PM »
Unless someone has physically seen two different types of unit - I believe that there is only one model and its just the user guides are different..

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licquorice

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Re: New "BT Smart Hub"
« Reply #94 on: June 28, 2016, 08:15:48 AM »
That was my assumption originally but the mods on the BT forum state there are 2 models and nobody seems to have managed to get one working with a separate modem.
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Geekofbroadband

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Re: New "BT Smart Hub"
« Reply #95 on: June 28, 2016, 11:38:28 AM »
The Smart Hub went down around 2am and didnt come back until 8am, the event log is full of PPPoE error: timeouts :o
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burakkucat

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Re: New "BT Smart Hub"
« Reply #96 on: June 28, 2016, 04:42:55 PM »
Quote from: Geekofbroadband on June 28, 2016, 11:38:28 AM
. . . the event log is full of PPPoE error: timeouts :o

We really need to know which device dropped the link and then which device failed to reinitialise a new session,  thus causing the timeouts. Obviously there are two devices, one at each end of the link and we need to be cautious not to "point the paw" at the BT HH6 without evidence!
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Geekofbroadband

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Re: New "BT Smart Hub"
« Reply #97 on: June 28, 2016, 05:41:08 PM »
it just says this over and over again

http://i.imgur.com/wZMyVNI.png

http://i.imgur.com/sIOrFPy.png
« Last Edit: June 28, 2016, 05:43:37 PM by Geekofbroadband »
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burakkucat

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Re: New "BT Smart Hub"
« Reply #98 on: June 28, 2016, 06:30:23 PM »
I really don't have a clue. It would be interesting to know which end of the link issued the NAK . . .

Quote
00:48:30,01 Jan. PPP.IPCP_NAK

Another datum point is that the BT HH6 seems to have lost all sense of date and time.
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Geekofbroadband

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Re: New "BT Smart Hub"
« Reply #99 on: June 28, 2016, 06:38:48 PM »
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WesBez7

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Re: New "BT Smart Hub"
« Reply #100 on: June 30, 2016, 08:03:01 PM »
Are BT handing these out with new contracts?
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mlmclaren

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Re: New "BT Smart Hub"
« Reply #101 on: July 02, 2016, 11:52:26 AM »
 :no: I'm trying to order one of these at the moment from BT...

I was stuck in a queue on the phone for 27 mins by which time a web chat agent was found after 23 mins of waiting, now they  are having issues placing the order...

However first of all the order was placed and when I asked for tracking or an order number they couldn't find one and neither could I... however then they say they couldn't find the HH6 in their list so had to cancel order... Erm OK...

Now they seem to have got a manager involved and saying they will call me when they've sorted it.... and I've been pushed out of the web chat... I've got a bad feeling I will be getting this hub for free after all.
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WesBez7

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Re: New "BT Smart Hub"
« Reply #102 on: July 02, 2016, 11:56:52 AM »
I highly doubt you'll get it free. When I asked about it they said no way. Not even with the most expensive contract.
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mlmclaren

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Re: New "BT Smart Hub"
« Reply #103 on: July 02, 2016, 12:00:15 PM »
Quote from: WesBez7 on July 02, 2016, 11:56:52 AM
I highly doubt you'll get it free. When I asked about it they said no way. Not even with the most expensive contract.

That wasn't my point.... if they screw me around I will be getting goodwill gesture put on my account...

I'm trying to pay for it now but not having much look doing so.
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mlmclaren

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Re: New "BT Smart Hub"
« Reply #104 on: July 02, 2016, 12:45:19 PM »
Finally its coming, costing nearly £58 quick with postage, yet won't be delivered until Wednesday... whats that £8 for again?

Oh well got BT tweeting me at the moment, will surely be making a point about these charges that to me seem like a fee that would fill a xmas part fund jar quite nicely throughout the year :lol:
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