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Author Topic: Major BT Outage  (Read 5991 times)

d2d4j

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Major BT Outage
« on: February 02, 2016, 02:56:06 PM »

Hi

We are experiencing a major broadband outage affecting BT on adsl and fttc

BT status page unavailable as is faults when trying to view from 4g

Is anyone having same issue or know any status on the outage

Many thanks

John
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gazaai

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Re: Major BT Outage
« Reply #1 on: February 02, 2016, 03:01:20 PM »

My friend and I both have internet that is down yet is still connected to the cabinet OK.
He is on ADSL and I am on FTTC.

We are both in Scotland so maybe an outage across the entire UK.
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d2d4j

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Re: Major BT Outage
« Reply #2 on: February 02, 2016, 03:05:46 PM »

Hi many thanks

Yes, we have ppp connection, including gateway address etc but no incoming data

BT website is down on 4g and OR checker is throwing up errors so cannot check

Oh dear

Many thanks

John
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Bowdon

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Re: Major BT Outage
« Reply #3 on: February 02, 2016, 03:06:45 PM »

Im down here to on Shaw exchange near Oldham. Router isnt getting an ip lease. Modem connected fine to cabinet. The bt status number for bb and email is down too. I cant reach the bt site on my smartphone either. Keep me posted if you hear anything else.
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Weaver

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Re: Major BT Outage
« Reply #4 on: February 02, 2016, 03:21:30 PM »

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Weaver

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Re: Major BT Outage
« Reply #5 on: February 02, 2016, 03:27:55 PM »

I'm guessing that this only affects some of BT's systems including BTW not just BTr.

I'm an Andrews and Arnold customer and I use the Openreach and BT Wholesale Networks to get me to my ISP, but everything is absolutely fine thus far. 
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d2d4j

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Re: Major BT Outage
« Reply #6 on: February 02, 2016, 03:29:44 PM »

Hi weaver

Many thanks, much appreciated

I can confirm though, our connection had not dropped when the issue appeared, and the same for our client connections, unless this means the ISP connections.

I can also confirm that 2 clients of ours, in adjacent offices, on adsl2+ connected directly to the cleckheaton exchange itself (exchange is directly opposite them across the road) and 1 is offline whilst the othe is connected.

I can also confirm talk talk not affected on 1gb link (we have clients on los)

Hopefully it'll be fixed very quickly but it would be good to know an estimate time to fix

Many thanks

John
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ryan2390

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Re: Major BT Outage
« Reply #7 on: February 02, 2016, 04:04:52 PM »

Hi All,

I am unable to get a connection at home and so far I've seen that Eclipse and BT Retail are having authentication issues at the least. Had to come out to get a good phone signal to find out what's going on. Will post more information if I can find it and post it.

Also if anyone has issues or can also check that would be useful. Mobile broadband at home is like dial up!

Ryan
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gt94sss2

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Re: Major BT Outage
« Reply #8 on: February 02, 2016, 04:15:55 PM »

Ah, a MSO - the problems are affecting various BT websites and preventing end users of ISP's who use BT Wholesale from reconnecting to the network

http://www.bbc.co.uk/news/technology-35472198
https://aastatus.net/2207
http://www.ispreview.co.uk/index.php/2016/02/bts-national-uk-network-suffers-serious-broadband-outage.html
http://www.thinkbroadband.com/news/7336-bt-websites-down-and-out.html

If you have a connection and don't disconnect you should be fine (or if you have an LLU line)
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William Grimsley

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Re: Major BT Outage
« Reply #9 on: February 02, 2016, 04:17:51 PM »

Ah, a MSO - the problems are affecting various BT websites and preventing end users of ISP's who use BT Wholesale from reconnecting to the network

http://www.bbc.co.uk/news/technology-35472198
https://aastatus.net/2207
http://www.ispreview.co.uk/index.php/2016/02/bts-national-uk-network-suffers-serious-broadband-outage.html
http://www.thinkbroadband.com/news/7336-bt-websites-down-and-out.html

If you have a connection and don't disconnect you should be fine (or if you have an LLU line)
So, is this mainly to do with DLM actions do you think?
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gt94sss2

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Re: Major BT Outage
« Reply #10 on: February 02, 2016, 04:22:05 PM »

No, don't think it has anything to do with DLM.

Not sure what has affected the BT websites (bt.com, openreach and BTW) but suspect the problem with the DSL lines not connecting is a PPP or authentication issue.
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vic0239

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Re: Major BT Outage
« Reply #11 on: February 02, 2016, 04:26:37 PM »


If you have a connection and don't disconnect you should be fine (or if you have an LLU line)

None of my devices could access the internet despite having an apparent PPPoE connection, I disconnected and can't reconnect (Authentication Fail). Using my iPhone to post. What a to-do!

I'm in East Central Scotland btw.
« Last Edit: February 02, 2016, 04:29:42 PM by vic0239 »
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Bowdon

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Re: Major BT Outage
« Reply #12 on: February 02, 2016, 04:28:44 PM »

I'm back on again here! Phew! :) (touches wood)
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Black Sheep

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Re: Major BT Outage
« Reply #13 on: February 02, 2016, 04:31:52 PM »

It's affecting a few around where I live too. The Hub5 shows a blue light (as if PPP is established) but they can't get on the Net. Ringing BT Retail they say there have put an automated message on saying there's a MSO.
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gt94sss2

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Re: Major BT Outage
« Reply #14 on: February 02, 2016, 04:34:01 PM »

According to ISP Review, Openreach are informing ISPs that the target time for a fix is 7pm
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