It shouldn't really be a problem to have pairs without dial tone, after all these pairs have been used for many years (decades) for a whole lot of services that don't carry audible dial tone if any, ISDN-2, Kilostream, Analogue Leased Lines (unbelievable available until very recently), SHDSL, EFM, and certain 2meg services which are sometimes delivered over copper rather than fibre. I'm sure there are plenty of others. So there's no real excuse for Openreach to mess up a line just because they can't hear a dial tone.