Hello Everyone! I have regretfully not been keeping you up to date. I will say though that in the last two weeks we've had more progress than in the last eight months!
Not long after I posted about the supposed exchange capacity issues I decided enough was enough. I was so frustrated with not being able to get a direct answer out of anyone at BT I ended up writing a strongly worded letter to Clive Selley, the Openreach CEO. I explained my situation and that the level of 'service' from Openreach was simply unacceptable. I went on to suggest that if something were not done soon I would feel obliged to contact my local paper once again. To my amazement I got a reply from someone at Openreach to say they would look into it.
I was contacted by someone at BT Retail's executive level complaints team and finally started to get some answers. I firmly believe that had I not written to Mr Selley, my order would not have progressed as far as it has. Throughout this entire process I have observed an apparent lack of sufficient communication between BT Group companies and after speaking to various engineers my observations are founded in reality (for a change!
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Suffice to say it wasn't long after speaking to my new executive level complaint handler that things started happening. The apparent capacity issue was nowhere to be seen and I soon had engineers out here working to install 12 tube/core sub ducting for the fibre. For those of you unaware of what this is, 12 tube sub duct is basically an oversized hose with a thick plastic outer, a metal inner and 12 small plastic tubes for the fibres themselves. The 12 tube was run from an existing chamber to the distribution point over the course of a few weeks.
The process itself was far harder than it should have been. There was not really enough room in the existing duct on the main road so to clear space Openreach engineers had to remove some redundant copper cables. This last portion of work was done on the 27th June. I was sat at the patio table as I am now, finishing my lunch and I saw an Openreach van on the main road. Wandering up to see what was going on and I saw an army of men in hi-vis jackets and helmets. There were about 12 blokes and 4/5 vans all doing work for me. Also present was a gentleman of some importance so I guess I ruffled a few feathers!
I have to say the three engineers I've seen the most of were fantastic. Great bunch of people determined to get me connected with a great sense of humour to boot. They really were brilliant. I was even allowed a small memento but more on that later
So on the 27th we had the other half of the 12 tube installed. On the same day we had two blokes come round to run the one tube (single fibre sub duct, plastic) to the house and blow the fibre. So in one day we had more work done than the first seven months since we ordered! By Monday the fibre had been lit and we then, once more had to wait. Another chap showed up a few days ago to make sure the fibre was lit and we were resigned to wait for another couple of weeks.
Now at this point you'll be wondering if we're still hanging or are we now live. Well I can tell you that a rather young looking chap came yesterday to fit the ONT and nope. It wasn't working properly. The ONT could see the light but something wasn't working further up the line. The engineer had to go and attend another appointment then return to us in the afternoon. The issue was that the install job had been sorted but not the other work required to let the ONT do it's job when connected. Once again a communication issue!
Anyway at around 1600hrs yesterday the PON light on the ONT stopped flashing and stayed a solid green. It was one of those "Am I dreaming?" moments. I plugged my Mac into the BT router with an ethernet cable and ran a speed test. I nearly fainted. Eight months, four days and about six hours after placing our order it was finally here!
I have uploaded some more photos to photobucket showing parts of the process:
http://smg.photobucket.com/user/apolloandhermes/library/FTTP%20InstallCurrently sat at the patio table and even with using an old-ish ADSL router as an access point I get 70Mbps down 20Mbps Up.
I will however say that getting FTTH installed by Openreach is a nightmare. If you're lucky enough to get it offered wholesale I suggest you book an appointment with your GP for anti-depressants and find a counsellor.
So. Any questions?