Just announced today by our CEO ........... in a nutshell ...........
Today I’m really pleased to be launching the Openreach Charter, outlining our future ambitions for building Britain’s connected future. Our charter is a set of commitments which we are sharing with industry, the media and our customers this morning to further demonstrate we can be trusted to deliver.Our Charter comprises of six commitments for building Britain’s connected future, which underpin the cornerstones of our strategy and show the steps we’ve already taken and those we will take in future to make them a reality:
•Coverage: We aspire to go beyond the UK’s 95% target for fibre broadband.
(Customers - Trusted to deliver)
•Speed: We will work to provide the speed people need, including our proposal to give 10 million homes and businesses access to ultrafast broadband by the end of 2020.
(Network - Nationwide, reliable and fast)
•Service: We will raise our service standards, offering quicker installations and faster fixes.
(Customers - Trusted to deliver)
•Trusted Partner: We will be a trusted partner for communications providers, continuing to guarantee fair and equal treatment for all.
(Customers - Trusted to deliver)
•Contribution to our community: We will make a difference to the communities we serve, inspiring over half our people to become volunteers in the community.
(Stakeholders - Appreciated by society)
•Investment: We will invest to sustain Britain’s digital leadership.
(Shareholders - Competitive and investable)