I am certain that it just varying cross talk with people turning modems on and off
Thats the problem with fttc - we dont know if it is x-talk.. or not Once upon a time we would have said it was a small amount of REIN.
indeed.
The way I try to diagnose is that if the drop in snr happens suddenly and during openreach working hours and especially if it appears permanent, its likely crosstalk, but of course cannot be 100% on it.
If its gradual and moves up and down, its probably something like RFI.
I think unless vectoring hardware is active in dslams, BT cannot know either, e.g. the GEA tester has a crosstalk detector but I think it wont be reliable.
A sudden loss of snr can also be down to a fault that starts, like joint becoming loose, corroded etc. Trying to diagnose remotely on the internet is only going to be guess work.