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Author Topic: 20CN outages report by plusnet  (Read 4438 times)

waltergmw

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20CN outages report by plusnet
« on: May 10, 2014, 05:02:13 PM »
Gentlefolk,

Just FYI

Kind regards
Walteer

_________________________________

Service: Broadband
Posted: Sat, May 10 2014 at 16:43:09
Subject: Broadband Connectivity (80994) - NEW

At approximately 4.00pm this afternoon we experienced a significant drop in end user sessions across our 20CN broadband network.

This will have caused a large volume of customers to lose connectivity to the Internet. Reports from customers suggest that many had difficulty reconnecting and some may still be experiencing problems.

At this point we suspect a BT Wholesale outage however our network engineers are investigating.

Apologies for the inconvenience.

If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes or so before powering it back up and attempting to re-establish a connection to the Internet.

We'll provide another update later on this afternoon

Kind regards,

Chris Pettitt
Customer Support.
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Azzaka

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Re: 20CN outages report by plusnet
« Reply #1 on: May 10, 2014, 05:03:33 PM »
The issue was more than likely caused by the drop on the Kingston node at approx 15:35 today. BT has restored the service, however all customers are still trying to reconnect.
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kitz

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Re: 20CN outages report by plusnet
« Reply #2 on: May 10, 2014, 06:23:19 PM »
As mentioned by Azzaka..  fault has now cleared.

Quote
Posted: Sat, May 10 2014 at 17:26:59
Subject: Broadband Connectivity (80994) - RESOLVED

This is an update to our previous post regarding connectivity issues affecting some 20CN circuits.

This issue has now been resolved and you should be able to connect as normal now.

If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes or so before powering it back up and attempting to re-establish a connection to the Internet.
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waltergmw

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Re: 20CN outages report by plusnet
« Reply #3 on: May 10, 2014, 06:53:34 PM »
Here's confirmation for Plusnet.

Service: Broadband
Posted: Sat, May 10 2014 at 17:26:59
Subject: Broadband Connectivity (80994) - RESOLVED

This is an update to our previous post regarding connectivity issues affecting some 20CN circuits.

This issue has now been resolved and you should be able to connect as normal now.

If you are struggling to connect to the Internet then please try powering off your modem or router for 20 minutes or so before powering it back up and attempting to re-establish a connection to the Internet.

Please accept our apologies for any inconvenience this caused.

Kind regards,

Chris Pettitt
Customer Support
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