@ Kitz,
Thanks very much for your concerns.
As we have to operate via the PlusNet "question" or fault report too, I hope that their week-end operatives will see I've addressed our PlusNet correspondents here by duplicating my reply above.
I can only hope that BT will turn up un-announced tomorrow (as they have done before) or that somebody within PlusNet will start rattling some cages in a serious manner.
There is no question that the benighted EUs require their phone service restored immediately, even if we have to continue the VDSL fault Much longer.
As this particular fault was only raised, for the second time, at 9:59am, Friday 27 Sep 2013 another few days really won't make a great deal of difference.
Very sadly it is becoming increasingly obvious that that the UK is investing vast subsidies in "The wrong technology" (Peter Cochrane in the Newsnight article in August 2013 and his HoL evidence in Spring of 2012).
Whilst the majority with shorter length lines in urban areas can survive with VDSL those, as in this case with a D side line length of around 1.3 km are being left to fester on rotting under-maintained infrastructure. The situation is exacerbated by the ever-increasing number of inappropriate FTTCs all requiring more attention that the workforce can possibly deal with, including subcontractor installs without test equipment. It is particularly galling for Ewhurstians as you will probably remember BT were allowed, almost unquestionably with the cooperation of Surrey CC, DCMS, Ofcom and politicians of all persuasions at all levels, to destroy our RDPE grant-approved project where we had recognised the inadequate infrastructure. We had specified a brand new full fibre backbone running throughout the village immediately available to extend with FTTH. Instead with three BT FTTCs, quite inappropriate for any fibre distribution solution and each with only three spare fibres in one tube and a further empty tube that might be coaxed to accommodate a 12 fibre bundle, we are quite literally at a dead end. Fibre on demand and claims of jam tomorrow by working on other solutions just won't wash; just as they haven't with Margaret Hodge's PAC. See attached letter to which we have naturally replied that improving the efficiency of BDUK etc. is unlikely to influence the Laws of Physics.
Kind regards,
Walter