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[snadge]

Iam wondering if an ISP has any control over the connection to the FTTC DSLAM..? if a customer is having problems and line speed drops..can the ISP (e.g. sky) reset the connection or do anything to try and help? or are they at the beck & call of BT and have to tell the customer "tough titty"..?

thanks

[burakkucat]

Absolute, total control of the FTTC DSLAM is maintained by Openreach.

What little a CP/ISP may do can only be achieved by making a request to the relevant Openreach department/entity. There is far too much that could go wrong, which would affect users of other CPs/ISPs, to allow 'control access' to the FTTC DSLAM. 

[snadge]

Absolute, total control of the FTTC DSLAM is maintained by Openreach.

What little a CP/ISP may do can only be achieved by making a request to the relevant Openreach department/entity. There is far too much that could go wrong, which would affect users of other CPs/ISPs, to allow 'control access' to the FTTC DSLAM. 

ok thanks for your reply BK

something to ponder when thinking about getting FTTC anyway - essentially your with TWO providers, as ive just witnessed on Sky Forums where someone is testing the new Sky Hub v2 they have experience severe line speeds drop and sky have told him theres pretty much nothing they can do? (with regards to try an reset the connection or something)

[ryant704]

They have certain control over the DLM, they can request a line reset but it may be denied if they feel it wouldn't resolve anything.

[burakkucat]

CPs/ISPs have no physical control. They may submit certain requests, which fall into the acceptable scope, to the relevant Openreach department/entity for actioning. However CP/ISP requests can be (and often are) denied.

[snadge]

So no control at all or some control over dlm? Confuse lol

Sent from my Sony Xperia Miro on Tapatalk

[burakkucat]

Physical control -- none. Logical control -- minimalistic, as certain requests can be submitted, for actioning, to the relevant Beattie department.

[guest]

The problem with Sky is they don't deal with Openreach enough to be competently trained in those dealings. This ends up with the current FTTC shambles where you have forum mods/advisors coming out with nonsense like "it will always be Openreach who install fibre" in response to someone moaning about Quinn. Quinn and Kelly are just figments of our imagination then (I wish)   

This is one of the reasons why, while I'm still happy with Sky LLU ADSL I don't think I'll be going FTTC with them. They simply don't seem to have sufficient competence in dealing with Openreach on a day to day basis. Eg - toulouse had a failed install on Plusnet, rescheduled for a few days later. If that was Sky you'd be lucky to get them to even talk to Openreach within a few days, never mind reschedule the install in that timescale 

[snadge]

The problem with Sky is they don't deal with Openreach enough to be competently trained in those dealings. This ends up with the current FTTC shambles where you have forum mods/advisors coming out with nonsense like "it will always be Openreach who install fibre" in response to someone moaning about Quinn. Quinn and Kelly are just figments of our imagination then (I wish)   

This is one of the reasons why, while I'm still happy with Sky LLU ADSL I don't think I'll be going FTTC with them. They simply don't seem to have sufficient competence in dealing with Openreach on a day to day basis. Eg - toulouse had a failed install on Plusnet, rescheduled for a few days later. If that was Sky you'd be lucky to get them to even talk to Openreach within a few days, never mind reschedule the install in that timescale 

lol - i have too agree after the shambles I went through... almost 3 months and hundreds of emails, calls and forum posts

[Chrysalis]

they cant even talk to openreach, unless its an LLU isp such as sky.  Isp's like zen, aaisp, plusnet etc. talk to BT wholesale.

Basically all they can do is switch between one of 3 DLM profiles or get an engineer out (which may result in a request for a DLM reset).

What remains unclear is does switching between FTTC rpoducts reset DLM? such as between 80/20 and 40/10 and does switching between different DLM profiles reset DLM.  The former isp's wont do as I believe it initiates a new 12 month contract with openreach/BTw.

[waltergmw]

@ Chrysalis,

Our experiences around last Christmas were that request to change profile on a Zen VDSL service works perfectly UNTIL you discover that a DLM reset is required which in turn requires a BT Openreach visit.

That said, BT Openreach procedures do seem to be revised often or the engineers are still discovering what can be done.

I found this week that an Openreach engineer on site can use his laptop via our VDSL service to reset the DLM whereas beforehand he had to call his control.

HELP please BS !

Kind regards,
Walter

 

[Ixel]

@ Chrysalis,

Our experiences around last Christmas were that request to change profile on a Zen VDSL service works perfectly UNTIL you discover that a DLM reset is required which in turn requires a BT Openreach visit.

That said, BT Openreach procedures do seem to be revised often or the engineers are still discovering what can be done.

I found this week that an Openreach engineer on site can use his laptop via our VDSL service to reset the DLM whereas beforehand he had to call his control.

HELP please BS !

Kind regards,
Walter

That's interesting! Could it be that BT OR are gradually beginning to become more flexible now?

[Black Sheep]

@ Chrysalis,

Our experiences around last Christmas were that request to change profile on a Zen VDSL service works perfectly UNTIL you discover that a DLM reset is required which in turn requires a BT Openreach visit.

That said, BT Openreach procedures do seem to be revised often or the engineers are still discovering what can be done.

I found this week that an Openreach engineer on site can use his laptop via our VDSL service to reset the DLM whereas beforehand he had to call his control.

HELP please BS !

Kind regards,
Walter

Hi Walt

I've mentioned a few times on here about engineers having access to GEA Whoosh. It's not something that is automatically handed out to our profiles, but with a bit of searching, can be requested for access to.
On top of that, I believe but have never tried it, that we can now do a reset via our mobile phones once the task is 'pinned' to us. IE: the engineer would need a 'live' task in which to do this.

I prefer the Whoosh access myself as it gives a comprehensive look at historic behaviours, baseline differences (only sometimes ?), and DLM changes. Plus, it allows the applying of interleaving or banding. It doesn't require a 'live' for this, just the circuits OGEA xxxxxxx reference. We can't just go re-setting lines willy nilly though, as a documented reason has to be given for the reset, and an engineers ID 'timestamp' is registered against the reset. I have used it on my own circuit, but for scientific purposes only. . I still have no idea why DLM saw a 'bridged tap' on my line for a few days, then for some reason it didn't, hence my manual reset.

[JGO]

A possible consolation prize;
 My exchange having gone FFTC some time ago, my ADSL performance seems a little faster and decidedly more stable which I put down to reduced crosstalk . It depends on your requirements, if you are an online gamer or looking for a status symbol, then anything will be too slow !

[waltergmw]

@BS

Thanks very much for your ideas & thoughts.

I suspect many months will pass before we all get familiar with the technology & associated procedures.

Kind regards,
Walter