I have had on many many occassions the unfortunate displeasure of having to deal with BT customer services in india.
However after many calls and conversations. i found out what it is i need to say and how to say it for them to arrange a meeting with a BT ENgineer within the next 2 to 3 days maximum, so my waiting times are reduced to as minimum as possible.
However - on the last three callouts I have had One BT Engineer in Particular, and to this Guy i would like to say thanks, and have done so in the BT Forums too.
His name is Russ.
He never takes shortcuts - he checks everything thouroughly, and investigates every little detail or concern, most recently there was a problem with the FTTC connection that required a lift and shift. which he did and in a remarkable amount of time.
but here is why i am saying thanks to him.
Every time he has been called out he has resolved the issue, without fail, and then further went on to see if there were any other issues.
He won't leave unbtill there are no more foreseeable issues on the line
He has never taken a shortcut with my equipment,
I have only ever needed to call BT up 3 times in the last 6 months. maybe once every couple of months each time for a different Issue.
and the problems that i was having have never re-occurred.
So i thought what engineers have you been impressed with and who do you think ought to get a good recommendation. after all generally speaking all that you hear about are complaints. so why not do something Positive.
Who do you recommend as your Openreach Engineer of the Year?