Kitz ADSL Broadband Information
adsl spacer  
Support this site
Home Broadband ISPs Tech Routers Wiki Forum
 
     
   Compare ISP   Rate your ISP
   Glossary   Glossary
 
Please login or register.

Login with username, password and session length
Advanced search  

News:

Author Topic: BT Infinity and water!  (Read 2152 times)

bbnovice

  • Reg Member
  • ***
  • Posts: 267
BT Infinity and water!
« on: September 02, 2012, 06:48:18 PM »

Hi everybody, what’s your view/advice about this?

Last Thursday the water main in the pavement about 200 metres from my property burst. As luck would have it the burst was immediately adjacent to an Openreach chamber and ducts. The burst was so violent that it moved the concrete lid of the chamber. The water flooded the road.

I advised both Openreach and the water company by telephone, and OR arrived within the hour. However (and not surprisingly) OR phoned me later to inform me to say that they were unable to do anything due to the violence of the leak and that the ball was in the water company’s court.

Needless to say the water company were a no show and it took 2 further calls and a wait of over 12 hours before their sub contractors arrived. In the meantime the water continued to flood out of the OR duct. The sub contractors opened the pavement, slowed the leak, and then quit with the excavation left open.

On Saturday I walked up the road and peered into the trench. The repair was obviously temporary – water was still leaking but now only a trickle. However the OR duct chamber immediately adjacent has (to my eyes) been severely damaged. The burst has displaced a number of bricks lining the chamber, and it looks to me that the chamber itself is full of silt.

Despite all this the phone and FTTC service to my property has stayed up.  (I have BT phone and Infinity 2). However although there is no noise audible on the phone line, my Infinity service has degraded. Where I used to previously get 38up/8down I now get about 20up/5down (if I’m very lucky).
I’m convinced that the leak has caused this degradation in service. But BT will not now accept a fault report on Infinity as my speeds are apparently still above the threshold for fault acceptance.

As you can imagine I’m very annoyed over this – my Infinity service could now remain stuck at a lower speed. I would have been better off if the service had failed completely.

The trench remains open and the leak continues – albeit at a trickle now.
Logged

burakkucat

  • Respected
  • Senior Kitizen
  • *
  • Posts: 38300
  • Over the Rainbow Bridge
    • The ELRepo Project
Re: BT Infinity and water!
« Reply #1 on: September 02, 2012, 07:53:36 PM »

How about going about getting the problem with your Broadband service resolved by taking a different route?

On the Openreach website there is a section that reads --

Quote
Damage and vandalism: We want to know immediately if you think any part of our network (outside the boundary of your property) has been damaged or has the potential to be a danger to the public. This could be anything from broken or stolen manhole covers, to poles that have been blown down. We’d also like to know about street cabinets that have been vandalised or affected by floodwaters.

If you see any of these things or spot anything else that could be unsafe (and that includes messy Openreach worksites), please report the issue to us straightaway via the following link: Report damage or vandalism.

So how about taking the above link and report the damage -- washed out brickwork and silt filling -- of the foot-way joint-chamber? If the damage is as bad as it reads, then significant civil engineering work will need to be performed by the Openreach contractors (at a cost to the Water Company). With a bit of luck, the external contractors may cause some damage to the cabling within the chamber / affected ducts and, thus, Openreach will need to attend to some remedial work.  ;)
Logged
:cat:  100% Linux and, previously, Unix. Co-founder of the ELRepo Project.

Please consider making a donation to support the running of this site.
 

anything