Kitz Forum
Broadband Related => Broadband Hardware => Topic started by: dorzb on February 04, 2018, 12:18:39 AM
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Hi there,
I just bought a vmg3925 to replace my BT hh5. However, I can't make it work with BT TV. I've enabled igmp proxy and snooping but I can't get any subscribed channel like BT sports. My internet works fine, BBC i player works fine on youview box but there's an ipc6023 error for all subscribed channels.
Thanks in advance.
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This is how I configured BT TV on my VMG8924-B10A, I'm guessing the settings are similar on your router.
(https://image.ibb.co/hPrNox/tvoip1.png) (https://ibb.co/kikhox)
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Thanks. It's strange as my router doesn't have the conf current wan settings. I'll post mine later on.
[Unnecessary full quote removed - Roseway]
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The 3925 has a different set of pages and has a specific IGMP/MLD settings page. I'm sure it is in there somewhere but I dont have an IP TV so cannot help.
Stuart
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That's my settings.
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The 3925 has a different set of pages and has a specific IGMP/MLD settings page. I'm sure it is in there somewhere but I dont have an IP TV so cannot help.
Stuart
Thanks Stuart. Yes you are right there is a specific IGMP/MLD settings page.
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Yes, my router also has that last page.
Before I discovered the "Con-current WAN" setting I did successfully get BT TV working by using more complicated and laborious setting. IIRC it involved:
Broadband page > Add new WAN interface
Active: tick
Name: TV
Type: Ethernet ??
Mode: Bridge
VLAN: Sorry can't remember any more ( think I set this to active 0 101 )
I got the idea for these settings from the TVoIP config for a TP-link router, I think it was this web page:
http://www.tp-link.com/au/faq-249.html
The only problem with this set up is it puts the TVoIP on all 4 ethernet ports.
Sorry I can't be more helpful.
PS, Are you ok with a MTU of 1500?. I would have though 1492 would be better.
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It also depends how you connect your Youview box.
My 8924 worked from default but I had to tweak it to use my Youview box wirelessly.
Are you connecting directly with Ethernet or some kind of wireless setup?
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Do you get any information on the System Monitor/Multicast Status IGMP tab? Just a thought since it is there!
Stuart
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This post is not going to help you get it working, but it is relevant in that towards the end of last year I tried both a VMG1312-B10A and VMG8924-B10A running the latest firmware at the time and had no success with BT TV YouView multicast. I tried the suggestions in this thread :-
http://forum.kitz.co.uk/index.php?topic=15784.0
Also tried NPR's suggestion, but no luck.
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It also depends how you connect your Youview box.
My 8924 worked from default but I had to tweak it to use my Youview box wirelessly.
Are you connecting directly with Ethernet or some kind of wireless setup?
Hi John,
I use a pair of powerline adapters to connect the router and my Youview box. The same setup worked fine with HH5 including 4K channel, but now I only get error IPC6023 for all subscribed channels.
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Yes, my router also has that last page.
Before I discovered the "Con-current WAN" setting I did successfully get BT TV working by using more complicated and laborious setting. IIRC it involved:
Broadband page > Add new WAN interface
Active: tick
Name: TV
Type: Ethernet ??
Mode: Bridge
VLAN: Sorry can't remember any more ( think I set this to active 0 101 )
I got the idea for these settings from the TVoIP config for a TP-link router, I think it was this web page:
http://www.tp-link.com/au/faq-249.html
The only problem with this set up is it puts the TVoIP on all 4 ethernet ports.
Sorry I can't be more helpful.
PS, Are you ok with a MTU of 1500?. I would have though 1492 would be better.
Thanks for another solution. I've tried to create a new wan interface using the similar setup but I then lost internet access. Maybe got something wrong.
I will try 1492 as well.
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Do you get any information on the System Monitor/Multicast Status IGMP tab? Just a thought since it is there!
Stuart
I'm using HH5 at the moment, but I remember I didn't see anything on the IGMP tab. It's blank.
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This post is not going to help you get it working, but it is relevant in that towards the end of last year I tried both a VMG1312-B10A and VMG8924-B10A running the latest firmware at the time and had no success with BT TV YouView multicast. I tried the suggestions in this thread :-
http://forum.kitz.co.uk/index.php?topic=15784.0
Also tried NPR's suggestion, but no luck.
Thanks for sharing your experience. So did you change your router in the end?
I quite like the new router but without BT TV I will have to go back to HH5, which keeps rebooting itself every two weeks...
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Try
Type: ADSL/VDSL over PTM
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At the time I was using (and still am) a Draytek Vigor 2760, which performs flawlessly with BT Youview, as well as BT's implementation of IPv6.
I was tempted to try the Zyxels because of the high ratings on here, but found significantly higher error rates on my line with an ECI cab so abandoned the idea. I'm happily back on the 2760 with no probs. The 2760 also emails me should there be a re-sync for any reason, and Draytek have also recently introduced a free DDNS service which works well. It has also been through the OR MCT testing so is fully approved by OR.
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Do you get any information on the System Monitor/Multicast Status IGMP tab? Just a thought since it is there!
Stuart
Got the IGMP status now. 192.168.1.82 is my Youview box.
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At the time I was using (and still am) a Draytek Vigor 2760, which performs flawlessly with BT Youview, as well as BT's implementation of IPv6.
I was tempted to try the Zyxels because of the high ratings on here, but found significantly higher error rates on my line with an ECI cab so abandoned the idea. I'm happily back on the 2760 with no probs. The 2760 also emails me should there be a re-sync for any reason, and Draytek have also recently introduced a free DDNS service which works well. It has also been through the OR MCT testing so is fully approved by OR.
I like Draytek very much but my line is connected to a Huawei cabinet.
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I notice in your screenshot that "LAN to LAN (Intra LAN) Multicast Enable" is enabled. Did you enable that or was it always enabled?
A number of the settings are different to both the 8924 and 1312 (b10as). Some of the settings are unchecked by default on mine and weren't needed but are checked on yours.
Multicast is ridiculously fussy/specific.
Have you tried sending Zyxel a support ticket?
Alternatively, restore the default config, screenshot all the pages with reference to igmp, multicast, also the broadband and home networking tabs and post them here.
It's worth posing the screenshots of all those pages anyway as mentioned they are different to some of the older models.
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I notice in your screenshot that "LAN to LAN (Intra LAN) Multicast Enable" is enabled. Did you enable that or was it always enabled?
A number of the settings are different to both the 8924 and 1312 (b10as). Some of the settings are unchecked by default on mine and weren't needed but are checked on yours.
Multicast is ridiculously fussy/specific.
Have you tried sending Zyxel a support ticket?
Alternatively, restore the default config, screenshot all the pages with reference to igmp, multicast, also the broadband and home networking tabs and post them here.
It's worth posing the screenshots of all those pages anyway as mentioned they are different to some of the older models.
Hi John,
I didn't change anything apart from following kitz's instruction to make the router work with VDSL. All other settings should still be default.
Will post the screenshots tonight.
Thanks.
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You said you purchased the ZyXEL but was this a retail purchase or is it a second user router originally from an ISP? If the latter did you do a complete reset to factory default conditions and clear any ROMD settings prior to using it?
Stuart
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You said you purchased the ZyXEL but was this a retail purchase or is it a second user router originally from an ISP? If the latter did you do a complete reset to factory default conditions and clear any ROMD settings prior to using it?
Stuart
Hi Stuart,
It's a brand new retail product but there was even no firmware upgrade menu when I first connected to it. So I unlocked it, reset to factory default settings and used Supervisor account (thanks to John) to disable Tr069. It's not on the latest firmware though, as it disables busybox.
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I noticed since 5.11(AAVF.2)b1 VMG3925/3926 no longer support Con-CurrentWAN, grrrrrrrrr...
[FEATURE]
1. [eITS #150601233] [GUI] Quick Start Wizard cannot be disabled in GUI
2. [eITS #150601236] No WPA / TKIP support, There is no option in
Wireless setup to choose WPA only or WPA2 with WPA compatibility;
it is only possible to select WPA2 (or WEP or no security). There is also
no option for TKIP, although I assume that's because WPA2 uses AES.
3. [GUI] Received 403 Forbidden error message when 2 sessions is
opened simultaneously: Support single login
4. [Broadband] Not Support Con-CurrentWAN
5. [GUI] Not Support Virtual Device.
6. [DDNS] Support no-ip
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I finally made it work! Noticed someone mentioned 3rd time luck when setting up his Billion router with BT TV, I gave the solution from http://forum.kitz.co.uk/index.php?topic=15784.0 another try and it did work this time! I don't know why it didn't work last time when I tried it and it killed my internet. Now all channels work fine except 4K UHD, exact same issue as smallal had. It's a pity that I cannot try npr's solution.
Thanks so much to everyone!
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This is how I configured BT TV on my VMG8924-B10A, I'm guessing the settings are similar on your router.
(https://image.ibb.co/hPrNox/tvoip1.png) (https://ibb.co/kikhox)
Hi npr,
Just out of interest, does 4K channel work fine with your settings?