Kitz Forum

Broadband Related => Router Monitoring Software => Topic started by: d2d4j on February 23, 2017, 11:21:53 AM

Title: Samknows
Post by: d2d4j on February 23, 2017, 11:21:53 AM

Hi

I hope I have opened this post in the correct section. Apologies if I have not, and please could you move as required

We are a samknows tester, and Jan 2016, samknows changed their testing, which could cause overage charges, so samknows had all testers account assigned to unlimited data plan (if you were not already on unlimited)

I would warn other testers to check their broadband invoices, as we have been overcharged on 3 occasions and samknows have now resolved as below

I hope it help other samknows testers

Many thanks

John

Hi John,

I have some good news for you! I have just heard back from BT who have confirmed that they have refunded you £101.50 for your data charges.
The refund will be completed later today so the money should be with you shortly.

The breakdown is:
07/01/2017    £24
22/10/2016   £40
07/03/2016   £37.50

Please let me know if you have any issues or if there is anything else that we can help you with.

Many thanks,

Charlotte 

Title: Re: Samknows
Post by: kitz on March 17, 2017, 07:41:56 PM

Good reminder there.  Glad that BT refunded :)