Kitz Forum

Broadband Related => FTTC and FTTP Issues => Topic started by: Interceptor121 on February 16, 2017, 05:22:49 PM

Title: Upload sync rate below Clean min value
Post by: Interceptor121 on February 16, 2017, 05:22:49 PM
My line syncs at 40000/8663 the upload falls short of 8800 as per clean range

Can I log a fault?


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   High    Low    High    Low             
VDSL Range A (Clean)    53.8    39.8    13.7    8.8    35    Available    --    Yes    Yes    --
VDSL Range B (Impacted)    41.9    25    11.3    5.7    20    Available    --    Yes    Yes    --
Title: Re: Upload sync rate below Clean min value
Post by: burakkucat on February 16, 2017, 05:56:26 PM
Was it an engineer or self installation? Other than looking at the data, do you notice any untoward behaviour of the circuit?

I guess it really depends as to what is your ISP/CP's policy and how ready they would be to make a report "upstream" in the supply chain.

If you do report a fault, please update this thread with the progress.
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on February 16, 2017, 06:05:50 PM
my ISP is BT. Anyway I should be moving to plusnet in one month or so I think I will leave it to that time when there will be the new engineer visit at the cabinet
Title: Re: Upload sync rate below Clean min value
Post by: ejs on February 16, 2017, 06:23:55 PM
There will be no need for an engineer to visit the cabinet as you're already connected to FTTC.
Title: Re: Upload sync rate below Clean min value
Post by: burakkucat on February 16, 2017, 06:26:21 PM
. . . I think I will leave it to that time when there will be the new engineer visit at the cabinet

That does not follow.  :no:  A migration from one provider to another, for a G.993.2 based service, does not require any activity at either cabinet -- neither the PCP nor its twin.

Edit: I see ejs is faster at the keyboard than myself.
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on February 17, 2017, 01:38:01 PM
Right if no activity is required why do you get charged for activation?
Title: Re: Upload sync rate below Clean min value
Post by: Chrysalis on February 17, 2017, 01:40:51 PM
Because they can, there is a small migration fee the CPs pay which they have often absorbed in the past, but following the regulation changes regarding line rental pricing they have thrown their toys out of the pram and decided to not subsidise it anymore, some even profit on it.  It is what it is.

Unless the cabinet is full then your physical connection would remain as it is during the migration so no engineer needed.
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on February 17, 2017, 02:40:43 PM
The line should still go in training and after that it could fall below the minimum speed and at that point I could call an engineer, I guess
Title: Re: Upload sync rate below Clean min value
Post by: NewtronStar on February 17, 2017, 09:23:53 PM
As long as you can get the minimum guaranteed speed from plusnet at the time you place the order then you can use that as evidence but ISP's seem to focus on the downstream/download than upstream.
Title: Re: Upload sync rate below Clean min value
Post by: j0hn on February 17, 2017, 09:58:24 PM
I doubt you'll find an ISP that will give you a minimum guaranteed upload 8mb from the results you showed us. That's well within accepted limits.
Title: Re: Upload sync rate below Clean min value
Post by: NEXUS2345 on February 17, 2017, 11:27:44 PM
The line should still go in training and after that it could fall below the minimum speed and at that point I could call an engineer, I guess

One problem with this is that VDSL has no training period. DLM immediately takes effect and if errors exceed the limits will take action. There is no testing the water with VDSL.
Title: Re: Upload sync rate below Clean min value
Post by: ejs on February 18, 2017, 05:29:35 AM
Plusnet is fairly daft in that they only offer self-install then seem to be all up for accepting a fault whenever someone's speed is below the low A estimate. There may well be not very much for a visiting Openreach person to do when the speed is only slightly below the estimate.
Title: Re: Upload sync rate below Clean min value
Post by: RealAleMadrid on February 18, 2017, 09:12:40 AM
I hope the OP realises that the PlusNet Unlimited Fibre product is 40Mbps down 2Mbps up. This isn't made clear on their website without some digging. The more expensive Unlimited Fibre Extra product is 80Mbps down 20Mbps up but is it worth it for a line that can only expect to get a maximum of around 50Mbps download.
Title: Re: Upload sync rate below Clean min value
Post by: Ronski on February 18, 2017, 09:52:37 AM
PN might not even judge his line worthy of the 80/20 package forcing him on to the 40/2 package. I've been with PN for 13 years, but it's not an ISP I would move to now. I certainly can't see them willing to do anything about his upload speed.

PS The OP may want to read the first post here (https://community.plus.net/t5/forums/v3_1/forumtopicpage/board-id/Plusnet/page/1/thread-id/74608)
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on February 18, 2017, 10:59:49 AM
Thanks guys I had not noticed that plusnet had reduced the upload speed
Still the fibre extra offer is cheaper than BT offer to have a new deal so I am going to go with that anyway and I guess I will open a ticket pretty soon as my clean A is 53-13 however the attainable is more like 44-9 let's see what happens!
Title: Re: Upload sync rate below Clean min value
Post by: j0hn on February 18, 2017, 12:50:17 PM
The high is 53, but your above the low of 39. Nobody will agree to send an engineer because you're below the clean high estimates.

You'll only get an engineer sent out with the ISP giving the usual "if the engineer finds nothing wrong you can pay the £130  OpenReach charge". By all means go ahead and chance it if you think the risk of £130 charge is worth it. Your line is well within the estimates though.

You never answered if you had a self install or paid for an engineer install, where they setup the homehub and connected it to your pc etc.
BT go with the clean/low figures if you had a managed install. They go with the impacted/low figures if it was a self install. Your above both for download though. No ISP gives a guaranteed upload speed. If there's no fault you'll almost certainly be charged for an engineer visit.
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on February 18, 2017, 12:58:01 PM
I had engineer visit the first time i connected to fibre three years ago. Then I switched to BT with self install. Am pretty confident the line is at limits it was just a curiosity really


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Title: Re: Upload sync rate below Clean min value
Post by: Chrysalis on February 18, 2017, 03:59:35 PM
the dsl checker is a guide it has nothing binding as you have no commercial relationship with bt wholesale, for that what matters is the estimate the isp gave you on signup which of course leads to the next point which is most isps dont provide a upload estimate


most isps wont entertain a fault for a speed only slightly below the estimate either
Title: Re: Upload sync rate below Clean min value
Post by: burakkucat on February 18, 2017, 06:27:29 PM
I had engineer visit the first time i connected to fibre three years ago.

I have a suspicion that three years ago all G.993.2 service installations were performed by Openreach technicians . . .  :-\
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on February 19, 2017, 10:21:03 AM
Well let's see what happens then. The plusnet email says speed range is 39.8-53.8 mbps same as clean A.
Before moving to BT when I still was with plusnet I was actually getting around 36 mbps and this went up to 40 mbps with BT no idea why.
Title: Re: Upload sync rate below Clean min value
Post by: Interceptor121 on April 05, 2017, 11:24:41 AM
So after two weeks the line with plusnet has gone up in terms of downstream from 40M capped to 44M but on the upstream further reduced from 8.8 to 8.3
Am not sure why the upstream has gone down another 500k but it looks like there is nothing I can do or can I?