Kitz Forum

Broadband Related => Known Network Issues + MSO's => Topic started by: d2d4j on February 02, 2016, 02:56:06 PM

Title: Major BT Outage
Post by: d2d4j on February 02, 2016, 02:56:06 PM
Hi

We are experiencing a major broadband outage affecting BT on adsl and fttc

BT status page unavailable as is faults when trying to view from 4g

Is anyone having same issue or know any status on the outage

Many thanks

John
Title: Re: Major BT Outage
Post by: gazaai on February 02, 2016, 03:01:20 PM
My friend and I both have internet that is down yet is still connected to the cabinet OK.
He is on ADSL and I am on FTTC.

We are both in Scotland so maybe an outage across the entire UK.
Title: Re: Major BT Outage
Post by: d2d4j on February 02, 2016, 03:05:46 PM
Hi many thanks

Yes, we have ppp connection, including gateway address etc but no incoming data

BT website is down on 4g and OR checker is throwing up errors so cannot check

Oh dear

Many thanks

John
Title: Re: Major BT Outage
Post by: Bowdon on February 02, 2016, 03:06:45 PM
Im down here to on Shaw exchange near Oldham. Router isnt getting an ip lease. Modem connected fine to cabinet. The bt status number for bb and email is down too. I cant reach the bt site on my smartphone either. Keep me posted if you hear anything else.
Title: Re: Major BT Outage
Post by: Weaver on February 02, 2016, 03:21:30 PM
https://aastatus.net/posts.cgi?itype=Broadband&oseverity=3
Title: Re: Major BT Outage
Post by: Weaver on February 02, 2016, 03:27:55 PM
I'm guessing that this only affects some of BT's systems including BTW not just BTr.

I'm an Andrews and Arnold customer and I use the Openreach and BT Wholesale Networks to get me to my ISP, but everything is absolutely fine thus far. 
Title: Re: Major BT Outage
Post by: d2d4j on February 02, 2016, 03:29:44 PM
Hi weaver

Many thanks, much appreciated

I can confirm though, our connection had not dropped when the issue appeared, and the same for our client connections, unless this means the ISP connections.

I can also confirm that 2 clients of ours, in adjacent offices, on adsl2+ connected directly to the cleckheaton exchange itself (exchange is directly opposite them across the road) and 1 is offline whilst the othe is connected.

I can also confirm talk talk not affected on 1gb link (we have clients on los)

Hopefully it'll be fixed very quickly but it would be good to know an estimate time to fix

Many thanks

John
Title: Re: Major BT Outage
Post by: ryan2390 on February 02, 2016, 04:04:52 PM
Hi All,

I am unable to get a connection at home and so far I've seen that Eclipse and BT Retail are having authentication issues at the least. Had to come out to get a good phone signal to find out what's going on. Will post more information if I can find it and post it.

Also if anyone has issues or can also check that would be useful. Mobile broadband at home is like dial up!

Ryan
Title: Re: Major BT Outage
Post by: gt94sss2 on February 02, 2016, 04:15:55 PM
Ah, a MSO - the problems are affecting various BT websites and preventing end users of ISP's who use BT Wholesale from reconnecting to the network

http://www.bbc.co.uk/news/technology-35472198
https://aastatus.net/2207
http://www.ispreview.co.uk/index.php/2016/02/bts-national-uk-network-suffers-serious-broadband-outage.html
http://www.thinkbroadband.com/news/7336-bt-websites-down-and-out.html

If you have a connection and don't disconnect you should be fine (or if you have an LLU line)
Title: Re: Major BT Outage
Post by: William Grimsley on February 02, 2016, 04:17:51 PM
Ah, a MSO - the problems are affecting various BT websites and preventing end users of ISP's who use BT Wholesale from reconnecting to the network

http://www.bbc.co.uk/news/technology-35472198
https://aastatus.net/2207
http://www.ispreview.co.uk/index.php/2016/02/bts-national-uk-network-suffers-serious-broadband-outage.html
http://www.thinkbroadband.com/news/7336-bt-websites-down-and-out.html

If you have a connection and don't disconnect you should be fine (or if you have an LLU line)
So, is this mainly to do with DLM actions do you think?
Title: Re: Major BT Outage
Post by: gt94sss2 on February 02, 2016, 04:22:05 PM
No, don't think it has anything to do with DLM.

Not sure what has affected the BT websites (bt.com, openreach and BTW) but suspect the problem with the DSL lines not connecting is a PPP or authentication issue.
Title: Re: Major BT Outage
Post by: vic0239 on February 02, 2016, 04:26:37 PM

If you have a connection and don't disconnect you should be fine (or if you have an LLU line)

None of my devices could access the internet despite having an apparent PPPoE connection, I disconnected and can't reconnect (Authentication Fail). Using my iPhone to post. What a to-do!

I'm in East Central Scotland btw.
Title: Re: Major BT Outage
Post by: Bowdon on February 02, 2016, 04:28:44 PM
I'm back on again here! Phew! :) (touches wood)
Title: Re: Major BT Outage
Post by: Black Sheep on February 02, 2016, 04:31:52 PM
It's affecting a few around where I live too. The Hub5 shows a blue light (as if PPP is established) but they can't get on the Net. Ringing BT Retail they say there have put an automated message on saying there's a MSO.
Title: Re: Major BT Outage
Post by: gt94sss2 on February 02, 2016, 04:34:01 PM
According to ISP Review, Openreach are informing ISPs that the target time for a fix is 7pm
Title: Re: Major BT Outage
Post by: d2d4j on February 02, 2016, 04:42:38 PM
Glad you are, better not disconnect or you'll have issues again

There's another thread on same subject now started

Hopefully fix it soon as in Yorkshire were still not connected.

Many thanks

John
Title: Re: Major BT Outage
Post by: vic0239 on February 02, 2016, 04:47:24 PM
I have just reconnected, looks ok now.  :)
Title: Re: Major BT Outage
Post by: d2d4j on February 02, 2016, 04:52:45 PM
Hi

We are connected now - excellent, well done OR

Some clients have not but I'm guessing it's staged

Many thanks

John
Title: Re: Major BT Outage
Post by: gt94sss2 on February 02, 2016, 05:07:54 PM
Seems they are getting things back online.  :)

I am curious though what could go wrong and affect BT Retail DSL lines, the various BT websites including bt.com and also wholesale DSL login attempts all at the same time
Title: Re: Major BT Outage
Post by: KIAB on February 02, 2016, 05:38:10 PM
Still limited connection here on the Kingsmead exchange, Bath.
Title: Re: Major BT Outage
Post by: d2d4j on February 02, 2016, 06:16:45 PM
Hi

My initial thoughts are load balancing perhaps

Many thanks

John
Title: Re: Major BT Outage
Post by: d2d4j on February 02, 2016, 06:18:28 PM
Hi

I would be tempted to repower your router or drop current ppp and reconnect

I think most are now live

If still not connected, I would wait until 7pm as posted as ETA for fix

Many thanks

John
Title: Re: Major BT Outage
Post by: William Grimsley on February 02, 2016, 06:29:56 PM
No, don't think it has anything to do with DLM.

Not sure what has affected the BT websites (bt.com, openreach and BTW) but suspect the problem with the DSL lines not connecting is a PPP or authentication issue.

Makes sense now as I thought it was DLM actions and then the broadband couldn't reconnect after the action had taken place but it was actually an authentication issue in the end.
Title: Re: Major BT Outage
Post by: Bowdon on February 02, 2016, 07:34:06 PM
It's taken me ages to be able to connect to the forum.

I could connect to the front page of the kitz site but it kept timing out if I clicked the options.

It's not just kitz site either thats having connecting problems.. hopefully everything is getting back to normal now though.
Title: Re: Major BT Outage
Post by: KIAB on February 02, 2016, 07:42:32 PM
Still problems here. :(, some sites like Sky news not loading, several others same problem.
Title: Re: Major BT Outage
Post by: kitz on February 02, 2016, 08:04:25 PM
The not being able to get back online I would definitely say was an authentication issue.

However it is really strange that certain websites are unavailable and why.

Those sites that arent available are they all UK sites. 
Included in UK sites would also be any worldwide sites but hosted at the likes of akamai (london).
My hosts direct peer with all the major ISPs, so you shouldnt have to go out to the general www to reach my server. BT.com and sky news (via akami) also direct peer.
Title: Re: Major BT Outage
Post by: ryan2390 on February 02, 2016, 08:10:18 PM
Well we are finally back online although I think the last hour or two was possibly my fault. For some reason muppet here thought it would be a good idea to plug a microfilter into the integrated faceplate filter  and then the DSL lead into that. Muppet.

I think I'm going to slope off to the local now for a swift couple of pints...  :D
Title: Re: Major BT Outage
Post by: William Grimsley on February 02, 2016, 08:22:33 PM
Well we are finally back online although I think the last hour or two was possibly my fault. For some reason muppet here thought it would be a good idea to plug a microfilter into the integrated faceplate filter  and then the DSL lead into that. Muppet.

I think I'm going to slope off to the local now for a swift couple of pints...  :D

 :lol: :lol: :lol: :lol: :lol: :lol: :lol:
Title: Re: Major BT Outage
Post by: kitz on February 02, 2016, 08:37:34 PM
I just happened to notice on twitter Virgin Media users also reporting outages and downtime today since lunchtime.

According to downdetector (http://downdetector.co.uk/),

http://downdetector.co.uk/problems/virgin-media
Title: Re: Major BT Outage
Post by: kitz on February 02, 2016, 09:05:00 PM
Just also noticed this in my mailbox from BT wholesale.

Quote
We are currently experiencing difficulties with BTWholesale.com which may affect your ability to use this application or use some of its features.
Other BT wholesale systems may also be impacted which may affect our ability to answer Customer queries. We would therefore request that you refrain from contacting BT Wholesale until these issues have been resolved.

Work has commenced to restore service.
Title: Re: Major BT Outage
Post by: Bowdon on February 02, 2016, 10:17:21 PM
I did reboot my router.

I noticed that it would connect for about 30 seconds then disconnect. Mostly disconnected. Then reconnected and stayed online.

Then for a few hours some sites weren't accessable. kitz wasn't yet thinkbroadband was. Some websites would mostly load up after leaving it for a long time.

My PSN (playstation) connection didn't work either. I think whatever site they use to check the connection wasn't contactable. Now its back working.

I didn't lose sync to the cabinet at all.
Title: Re: Major BT Outage
Post by: burakkucat on February 02, 2016, 10:26:22 PM
I didn't lose sync to the cabinet at all.

Being the physical link layer for the VDSL2 service, that would not have been affected by today's incident.
Title: Re: Major BT Outage
Post by: ryan2390 on February 03, 2016, 12:20:27 AM
*snip*
 :lol: :lol: :lol: :lol: :lol: :lol: :lol:

My own fault. Ah well. I should know better. Anyway.

I will be interested in the coming weeks to find out exactly what went so badly wrong. I saw some reports on twitter of traffic lights not working correctly because of the issue. True or not I think it could end up costing BT Group a few bob!
Title: Re: Major BT Outage
Post by: William Grimsley on February 04, 2016, 04:10:40 PM

My own fault. Ah well. I should know better. Anyway.

I will be interested in the coming weeks to find out exactly what went so badly wrong. I saw some reports on twitter of traffic lights not working correctly because of the issue. True or not I think it could end up costing BT Group a few bob!

No, it was hilairious! We all need some laughter in this depressing world. lol