Gunjack, if you read further up this thread, I've hinted as to why scenarios like this occur. It's nearly always the SP's who are at fault, NOT Openreach. It is they who 'are in control' of how jobs are progressed, and as to what they decide to tell the EU.
We do have an audit trail immediately a job is passed to Openreach, and it is enforced to its fullest.
We don't just work for little old ladies, or the Butcher down the road. We work on a whole array of circuits, all with their own degree of importance. From MoD lines, Scotland Yard, Hospitals, Banks and Building Societies, Police, Ambulance Service, Fire Service ....... etc etc. Each and every job has an audit trail. It has to.
Unfortunately, most EU's are left at the behest of the SP's and the advice they are given. I call SP's (as part of my Broadband work) most days, and am left flabberghasted at some of the conversations we have !!!. Poor training perhaps ??
