talktalk aaarrrhhhhhhhh

[paulm34]

Hi to cut my very long story short i signed up with talktalk 17th jan but cancelled on the 20th but according to my isp fast.co.uk and btopenreach there is a cease still placed on the line which will happen on the 2/3rd of feb. I have rang Talktalk over 30 times now but im still unable to get hold of anybody that has any clue what im talking about and they keep telling me its being cancelled . My isp fast who are trying to resolve this with bt openreach has told me that if the cease goes ahead i will not have any broadband with anybody and will be as if i had a new line again and need to sign up for adsl again which will cost acttivation fee  Can anybody HEEEELLLPPP me as this happened to anybody before???

[BritBrat]

And I don't think TalkTalk are a member of any of the regulatory authorities like ISPA.

I know it does not help, sorry.

[UncleUB]

Have you asked to speak to their escalation team,They seem to have more clout than first level support.

[tuftedduck]

Hello, paulm34 and welcome to the forum.

Member StuBell85 is an ISP rep. on behalf of TalkTalk and he will no doubt pop in sometime soon and have a look at your problem.

You could send him a PM....access his profile at http://forum.kitz.co.uk/index.php?action=profile;u=1984 , select "send PM" ans away you go.

[StuBell85]

I'm currently looking into this issue now.